Privacy Policy
Last updated: 9 June 2026
TravelOps provides workflow software for travel and visa agencies. This policy describes how we handle information processed through the platform, including WhatsApp, Instagram, and other messaging channels connected by an agency.
What we process
- Customer messages and contact details provided through agency channels
- Case and workflow data entered or generated during intake and document handling
- Documents uploaded for visa and travel support
- Agency staff account and workspace configuration data
How we use data
Data is used to operate agency workflows: intake, case management, document review, staff collaboration, and customer replies on connected channels. We do not sell customer message content for advertising.
Tenant isolation
Each agency's data is scoped to that business workspace. Agencies control which channels are connected and which staff can access cases.
AI processing
AI features assist with conversation intake and document review. Workflow decisions and durable records are controlled by application rules and agency staff — not by unchecked model output.
Contact
For privacy questions or data requests, contact hello@travelops.ai.
This is a starter policy for product launch and App Review. Have it reviewed by legal counsel before broad production use.