Privacy Policy
Last updated: 20 June 2026
TravelOps is a product of Wayfare Technologies Ltd ("Wayfare", "we", "us"). This policy explains how we handle information processed through TravelOps, our workflow software for travel and visa agencies in Nigeria, including WhatsApp and Instagram channels connected by an agency.
When an agency uses TravelOps to serve customers, the agency is the data controller and Wayfare acts as a data processor on the agency's instructions.
What we process
- Customer messages and contact details from connected WhatsApp or Instagram channels
- Case and workflow data created during travel and visa support
- Documents uploaded for cases, such as passports and bank statements
- Structured details extracted from documents to help staff review cases
- Agency staff account and workspace information
How we use data
We use this data only to run the TravelOps service: intake, case management, document review, draft replies for staff to send, and platform security.
We do not sell or rent customer messages or uploaded documents to advertisers or data brokers.
How we protect data
- Agency isolation: Each agency's workspace is separated at the database layer. One agency cannot access another agency's customers, cases, or documents.
- Private document storage: Uploaded files are stored in non-public storage. Staff can only open them through secure, temporary links that expire automatically after a few minutes.
- Encryption: Data is encrypted in transit and protected while stored in our cloud infrastructure.
- Protected channel credentials: WhatsApp and Instagram connection tokens are stored using encrypted storage.
AI
AI assists with conversation intake and document review. It suggests content only — agency staff control what is sent to customers and recorded on cases. For bank statements, our backend also runs programmatic balance checks before results are shown to staff. AI content is processed through API-based services and is not used by TravelOps to train our own models.
Third parties
We use service providers to run the platform, including cloud hosting, private file storage, AI services, and Meta for connected WhatsApp and Instagram channels.
Deleting your data
If you are a customer of an agency using TravelOps, contact that agency to request deletion of your case data. You can also email help@travelopsapp.com.
If you connected Instagram to TravelOps and request deletion through Meta, we remove the channel connection and associated access tokens through our data deletion process.
Your rights
You may have rights to access, correct, or delete personal data under applicable Nigerian data protection law. Contact help@travelopsapp.com. Customers should usually contact their agency first about case data.
Contact
Wayfare Technologies Ltd
help@travelopsapp.com